Store Policies

OJA AJE APOTHECARY AND BOTANICA POLICIES

1. ALL SALES ARE FINAL - By making a purchase on Www.ojaajebotanica.com you are automatically agreeing to the terms and conditions on Www.ojaajebotanica.com

• Ojaajebotanica.com guarantees we will process your order as quickly and efficiently based on our processing policy and product availability. Orders may take up to seven days to process.
• Mystical items are sold as curios and private entertainment use.
• We do not provide free custom instructions on product use since there are many ways products can be used.
• No returns, exchanges or refunds will be issued by Oja Aje Apothecary and Botanica
• Received Order Questions: Any questions, concerns or claims regarding a received online order must be made in writing via email to [email protected] within 3 business days of receiving your order.
• General Order Question: Email us at [email protected] with your name and order number. Including your order number will expedite us locating your order to answer your question.
• Please note: Once and order is placed it is non-refundable or discountable. This is an automated system therefore order changes and discounts are to be applied before full check out. It is the customer's responsibility to make sure any coupon or discount codes are used at checkout.

2. FRAGILE/GLASS ITEMS UNLESS ADDITIONAL INSURANCE IS PURCHASED ARE NOT COVERED.

• We take every precaution to ensure your items arrive to you safely, we have no control over circumstances once the package leaves our store.
• Please inspect your package as soon as it arrives.
• We DO NOT guarantee, refund or replace broken candles or any other glass/fragile items until additional handling or insurance is purchased.
• If an item arrives broken, you must file a claim directly with the carrier that delivered your package.
• View complete detailed shipping information here: Shipping Policies

3. RESTOCKING FEE POLICY

Orders that are returned for any reason (wrong address, undeliverable or any issue related to the address or delivery) OR customers who cancel their orders AFTER 24 hours are subject to the following policy:

• Returned orders can be resent, customer will be required to pay for the additional shipping cost.
• Customers who do not wish to have their order sent back out will be issued a refund minus a 15% restocking fee making 85% value returned on their order.
• Customers have 24 hours to respond or a refund will be issued minus the restocking fee.
• Orders that are cancelled after the 24 hour grace period are subject to a 85% return value of their order. Restocking fees are standard and cover all the steps and materials necessary to execute an order.

*** For packages sent with USPS Priority Mail, $50 insurance is already included with your shipping cost. You can file a claim directly with the USPS for reimbursement for broken/damaged items. You will need to take pictures of the broken/damaged item & also will need to show proof of purchase. For more information, please see the link below:

https://www.usps.com/help/claims.htm

4. SHIPPING & HANDLING POLICIES

For 2024, we ship to the following areas:

• Continental US
• Alaska, Hawaii & Puerto Rico
• Canada
• Selected Countries

View detailed Shipping Information here: Shipping Policies

While we do out best to get out orders quickly, please be advised that our handling time can be anywhere from 1-4 business days depending on when your order was placed.

We ship via the most economical but appropriate service so your purchase arrives to your safely.

If you have any questions about your order, please email [email protected] with your order number.

5. PRODUCTS & AVAILABILITY:

We strive to have the majority of items in stock, however please keep in mind that we are a spiritual store, we carry unique items; some of which are not available fast. ( for example handmade etc.)

Due to the nature of the items we sell, supply and demand; we cannot guarantee 100% availability. There may be times where an item will sell out faster than what is updated on our website.

Please also be advised that there may be times where items will be unavailable for a prolonged period of time.

When ordered item(s) is not available by the time the order is being processed and a substitute is not available; a refund will be issued and the rest of the order shipped.

6. SUBSTITUTED ITEMS

• Substitutions will be made equal to the value of the price paid, not on size.
• Candles may be substituted without notice for a larger or smaller sized version depending on availability.
• We will also make substitutions due to product availability. Example: Money Drawing oil is sold out, we will send a similar oil for money drawing.
• We will make substitutions without notification if the item(s) being substituted are not drastically different. Example-ordered eucalyptus leaf but we send eucalyptus powder instead, ordered 2 two small colognes but we send the same one in a larger size.
• Item(s) not in stock at the time of order processing will be automatically refunded and the rest of the order shipped.

7. DEPOSITS & PAYMENTS FOR WORK OR SERVICES

Deposits for work or services are to be made ONLY if the client is 100% they can commit to the work or service being requested. If you are unsure or have any questions or concerns, please DO NOT leave a deposit unless you are ready to continue.

Once a deposit is made, the following terms & conditions will apply which are NOT NEGOTIABLE.

1. Deposits are refundable INSIDE 7 days ONLY.

2. Client has 21 days to finish all payments. If customer chooses to not continue with the work, deposit is forfeit. There will be no refunds or store credits issued.

8. APPOINTMENTS & SCHEDULING

We are only offering Spiritual Readings by phone at this time. Please visit our Spiritual Readings page for detailed information.

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